Refund, Cancellation, Program Change & Rescheduling Policy
Applicable to all Youdex Technologies Industrial Training Programs, Course Tracks, Internships, SaaS Subscriptions, and IT Services
Purpose & Scope
PURPOSE: This policy governs all refund, cancellation, batch change, domain change, and rescheduling matters across all educational tracks, internships, SaaS products, and custom IT services administered by Youdex Technologies. It establishes complete clarity, fairness, and transparency for every registered student, applicant, and client.
SCOPE: This policy applies authoritatively to all participants across our 11 program tracks (Full Stack Web Development, Backend Development, Python, Java, AI & Machine Learning, Data Analytics, UI/UX Design, Cybersecurity, Cloud Computing, Mobile Apps, Digital Marketing), all internship batches, SaaS platform subscriptions, and enterprise service agreements.
Refund Policy — Training Programs & Internships
Once the student login credentials and program onboarding details have been issued (including access to the Youdex LMS portal, digital learning materials, course code repositories, or lecture streams), no refunds will be issued under any circumstances, regardless of the reason.
This applies to all components of the enrolled program, including live mentorship sessions, practical engineering assignments, production capstone projects, resume reviews, and placement assistance.
Registration & Seat Allocation Charges: Administrative registration fees (20% of the program fee or ₹1,000, whichever is higher) cover immediate cloud infrastructure provisioning, mentor scheduling, and student seat reservation, and are strictly non-refundable at any point in time.
Accidental Duplicate Transactions: In the rare event of duplicate payments resulting from banking gateway latency or technical timeouts, 100% of the duplicate amount will be reversed upon transaction verification.
Batch Change Policy
If a student wishes to change their enrolled batch timing or cohort cycle:
- The formal written request must be raised within 24 to 48 hours of enrollment, and strictly before the program commencement date.
- Batch change requests are subject to seat availability in the desired cohort and will only be granted once per student.
- A nominal administrative batch change fee of ₹500 is applicable and must be remitted within 3 business days of approval.
- Once an enrolled batch has commenced its curriculum, no batch changes can be permitted.
Domain & Course Track Change Policy
Domain and curriculum track changes (e.g., switching from Full Stack Web Development to Python Development or AI & Machine Learning) are strictly not permitted once the program has begun. Students are expected to consult our program advisors and choose their track with care during enrollment.
If an applicant requests a domain change prior to program commencement:
- The request must be submitted in writing within 24 to 48 hours of registration and before orientation.
- Domain changes are contingent on seat availability in the requested track.
- Any price differential between the original course and the new track must be paid prior to track confirmation.
Program Cancellation by Youdex Technologies
In rare events where Youdex Technologies must cancel an entire training program, workshop, or technical seminar, a 100% full refund of the course fee will be promptly issued to enrolled students.
However, Youdex Technologies is not liable for any secondary or indirect costs incurred by participants, such as third-party travel, accommodation, internet service expenses, or personal hardware/software purchases.
Youdex Technologies reserves the right to reschedule individual lecture sessions, substitute qualified instructors, or adjust session timings due to instructor emergency, severe technical maintenance, or force majeure events (including earthquakes, natural disasters, floods, curfews, civic protests, regional strikes, government restrictions, or major internet blackouts).
Program Rescheduling Policy
1. Rescheduling by Youdex Technologies
If a scheduled batch or curriculum cannot start within 15 business days of the published commencement date, enrolled students have the right to choose between:
- Receiving a 100% full refund of fees paid to their original payment source.
- Transferring enrollment without penalty to the next scheduled batch or alternative domain.
2. Rescheduling Request by Student
If a student faces unavoidable academic or personal emergencies and wishes to defer their start:
- The request must be formally submitted at least 7 business days before the published program start date.
- Rescheduling is permitted only once per enrollment and is subject to seat capacity in future cohorts.
- A nominal administrative rescheduling fee of ₹500 is applicable.
- Process: Submit a written request from your registered email address to refunds@youdex.in along with your Student ID and Enrollment Reference.
SaaS Subscriptions Cancellation
Monthly and annual SaaS subscriptions can be cancelled at any time through the customer dashboard or support desk. Cancellation takes effect at the expiration of the current paid billing cycle. In accordance with our SaaS Terms of Service, cancellation does not retroactively reverse charges for subscription periods already utilized.
IT Services & Custom Engineering
Custom enterprise software, web development, and cloud consulting engagements are governed by the approved Statement of Work (SOW) or written agreement. Milestone advance retainers are non-refundable once architecture design, engineering sprints, or cloud infrastructure provisioning have commenced.
How Refunds Are Processed (Timelines & Mode)
Where a refund is approved under our cancellation or duplicate payment policy:
- Refunds are processed within 7 to 10 business days directly to the original payment source (UPI, Net Banking, or Credit/Debit Card).
- Strictly no cash refunds will be issued under any circumstances.
- Refund confirmation containing banking transaction IDs or gateway reversal numbers will be emailed upon disbursement.