Contact & Grievance Redressal
Designated Grievance Officer | Youdex Technologies, Ahmedabad, Gujarat, India
Dhyan Jain
CEO (Chief Executive Officer)
The Grievance Officer is designated pursuant to the Digital Personal Data Protection Act, 2023, the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, and applicable Consumer Protection regulations.
Internal Grievance Redressal Process & Timelines
Every formal grievance or complaint received at ceo@youdex.in is logged with a unique tracking ticket and acknowledged within 48 hours.
Our grievance team and technical leads review logs, transaction IDs, curriculum records, or system reports with impartiality.
Written resolution and remedial measures are communicated to the complainant within a maximum of 15 to 30 days as required under law.
National Consumer Helpline (NCH) Government Notice
For consumer complaints, Youdex maintains an internal complaint/ticket process. The National Consumer Helpline (NCH) also provides a government pre-litigation grievance channel for consumers in India.